Question

I'm getting an error trying to buy a new iPhone and a new line

  • 2 August 2021
  • 4 replies
  • 1113 views

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I try it online,  it doesn’t work I get this error “Your current T-Mobile account type isn’t supported on apple.com.”

 

I also went to the apple store,  no luck,.  

 

This is a standard phone.  I’m trying to do the yearly upgrade program.  I have two lines currently, already doing the yearly upgrade program.  

 

This would be a new line and new phone.  


4 replies

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I’m on Business plan with 4 lines.  I got same message when I tried to upgrade on Apple.

I’m on the “Magenta 1.0 Amplified” plan with 2 phone lines and 2 Apple Watch lines. 

Userlevel 7
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what plan are both of you on? and how many lines do you currently have on said plan?

I’m having this issue as well. I’ve been in the iPhone Upgrade Program for a couple years and I wanted to switch my current iPhone 12 Pro for a 12 mini when I got this error. 

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