Question

I'm unable to view my voicemails on the t-mobile website

  • 26 July 2023
  • 4 replies
  • 87 views
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When I go to the line details ( my.t-mobile [dot] com/account/line-details) and select Check Voicemail, it opens another window of my browser, containing an ad for “Digits.” I close that window, expecting to see my voicemails, but instead, I’m still on the line details page. If I click Check Voicemail again, it does the same thing. Seems I can’t open my voicemails from a web browser on my laptop. What is the problem and how can I fix it?

Thanks!

4 replies

F
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Userlevel 7
Badge +16

its telling you to download digits is the way im viewing it.

 

@gramps28  sound about right? havent had much dealings with Digits but almost positive thats why it took them to it at the start.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
gramps28
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Userlevel 7
Badge +14

I don't use visual voicemail so I have no clue. I get regular voicemail on my watch with no issues.

F
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Userlevel 7
Badge +16

i use VV but the non text free one lol. im almost positive it works with Digits..problem is i dont know of anyone in here that actually uses Digits to confirm this

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
H
Rank
Userlevel 7
Badge +13

Hey there. I used the voicemail support page to confirm that you do have to log into the Digits portal to access and manage voicemails on a computer. Once you’re in the digits portal, it is easy to see and manage voicemails. 

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