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Replacement Phone

  • 4 April 2023
  • 4 replies
  • 7143 views
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About a month ago I broke my iPhone13. I went to the TMobile store and they replaced it. The replacement phone has no motion detection. It doesn't come on when picked up nor do any of my walking apps detect any walking I do. Also, I cant turn on the Wi-Fi. I took the phone to Geek Squad and they ran a diagnostic and determined the phone is messed up internally. I was told if they fix it, I will lose stuff on my phone. My question is why cant the TMobile store where I got it from just replace the defective phone? 

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Best answer by syaoran 4 April 2023, 01:31

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syaoran
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Usually a T-Mobile Store will only replace a device if it is defective within the first 14 days.  Beyond that, you can take advantage of the warranty provided by the manufacturer or if you pay for the insurance, file a request to have it replaced through Assurant.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
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Userlevel 7
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as long as your phone gets backed up prior to them doing a reset on it and you loosing your info, all of that can be loaded right back onto your phone.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
U

I'm paying 400.00 for a refurbished phone that doesn't function correctly 

J

Assurant phones are garbage. They sent me a replacement phone and I couldn’t hear when people called me. I had to send that back annd then wait to get another phone.  I had also out a screen protector on the phone and when I asked for a replacement credit they wouldn’t do it. Everything they replace sucks. It appears this is the same replacement center that apple or beats uses in PA. 

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