Question

Being charged for a free phone

  • 7 March 2024
  • 1 reply
  • 28 views

Badge

I went to t-mobile to originally downgrade my plan but I was offered $1000 off the new samsung s24 if I upgrade my plan. I repeatedly asked if the phone was free and if I was gonna have monthly charges for the phone and the representative kept telling me my bill will be the 150 and nothing else. That the phone was free and I only had to pay activation and taxes. Okay, cool. My bill came in today with me paying off the phone!!! After I was told my bill wouldn't be different and I wasn't going to be paying off the device. Why was I lied to!?


1 reply

Userlevel 7
Badge +14

You probably got one of those bill credit free phones that may take a cycle or two to kick in.

Sign into your MyTmobile account and check.

Reply