Getting over charged by T-Mobile... and not getting any help!

Hi @valantidium One of the great things about T-Mobile is the predictability of the bill. Including the taxes and having the Price Lock Guarantee means that you don’t have to guess what is on the bill every month. Having the bill come out higher than expected can be extremely frustrating. We do make the bill details available on T-Mobile.com. You can review the bill details on the bill dashboard, or you can download the bill PDF. Have you had the chance to review the bill online to see if there is anything you weren’t expecting or see exactly what charge is different than they explained when you signed up? Some things that I have seen in the past that cause that $20 range in difference are accessory purchases that are broken up into payments on the bill, equipment protection features, or autopay discounts. Here on the Community, we don’t have account access to view those details, but Fireguy_6364 is correct in saying that sending a direct message to us on social media could get you with a tier 2 account expert that could help break things down and find the difference. 

I just found out today that since May of 2021 I’ve been charged $2.00 a month for a service on a device that I didn’t have.  And because I’m legally blind and cat see all the details of my bill it didn’t matter to them.  I get my bill online and the most they offered was to send them out as a printed copy as if I can read that.  They said it’s my responsibility to find the errors in my bill.  How is this right or ethical I’m a senior widow living on a fixed income   I was just priced out of my apartment. And the most they offered me was a 3 month refund , I cried until they gave me 6 months.  But they took almost $800 from me.  I would like to know if there is a class action lawsuit for this kind of thing happening.  If not there should be.  I know that just as soon as I’ve paid off my device I’m leaving T-Mobile unless they pay me back.  This is wrong.  

I dealt with two rude ladies, who are T-Mobile Store employees. 

They wanted to charge me more, than what the T-Mobile SUPPORT AGENTS wanted to charge…

It’s like  “ “!!  Why is this happening…  I told them,  “ BYE BYE “  and just walked

out of the Store..  Business employees do NOT know how to be friendly and help you out

with a decent  price…  I will never go back!

There are so many people this happens to it could be a huge case

I’m joining ya 😂 found out I was overcharged for TWO YEARS my own fault I guess, first rep said it was a billing glitch after I manually canceled the second line, but every other rep lied to me and also told me there was no such thing as a billing glitch so someone messed up and last rep I spoke to this week said they can’t refund me my 1000$ I over paid due to some 60 billing dispute policy after 5 reps you would think they would tell me this fishy policy, I’m getting my 1000$ back either way I’m a college student I don’t have time for their scams and gaslighting reps who ask if you wanna add Netflix when you say u have an issue 💀