Question

Why does Tmobile lie about bill never increasing?

  • 28 June 2023
  • 5 replies
  • 116 views

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  • 2 replies

I was told my bill would never increase, now its $14.50 more a month. Time for a class action law suit


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Userlevel 7
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Did you check your bill to see why it went up?

Hey Gramps

Yes I did, 1. When Netflix raises their price T-Mobile passes it on to me, No mention of that at sign on.

                2. T-Mobile changed the way they want AutoPay to be paid, additional fee now, no mention of that at sign on.

At Sign on with T-Mobile they said “ As long as you do not change your service ,we will never increase your bill” Big lie. I havent changed my plan at all in 4 years.

Userlevel 7
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It's the price of your qualifying rate plan they promise not to raise.

https://www.t-mobile.com/support/account/price-lock

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Then they should say that up front. Too much to ask? After data breach now they want my checking account or debit account for auto pay. No Way.

Userlevel 7
Badge +14

Rate plan is not always your bill. If you have add on services or EIP’s your final bill will be different than your rate plan.

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