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Wrong bills, every T mobile representative gives a different answer, how to get a person in T-Mobile who can solve problems

  • 29 April 2024
  • 5 replies
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I have been receiving incorrect bills for a few months. I called 611 every time after I received a text message or a bill. Some representatives told me that they would correct the wrong charges, but next month the bill is still incorrect, same mistake. The bill becomes more and more strange and confusing. Many “onetime charges” without any explanation. There was even a charge of $15 for “Google One Cloud Storage” which I have never used and have not heard about it. I called 611, the representative could not explain it and did not want to correct it. I have been struggling to correct the mistakes every month. Now T-Mobile do not give call back option, I waited 45 minutes, then 1.5 hours over the phone last Sunday. Nobody answers the phone. Monday, called again, waited for 1 hour, a representative answered the call and made me more confused. I have been driven crazy by the wrong bills. Is there anyone in T-Mobil who can solve the problem and end this nightmare for me?   

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Best answer by syaoran 29 April 2024, 12:10

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Try reaching out to the T-Force Team by sending a DM to T-Mobile on either Facebook or Twitter.  You will get someone from tier 2 support right from the start.  

I am 85-years-ols, so I took advantage of your T-Mobile flyer which indicates “2 UNLIMITED LINES - $30

+FREE 5G PHONES.  THE OTHER T-MOBILE FLYER INDICATES “FREE SAMSUNG GALAXY WATCH6.”  I happily walked out out your Chevy Chase, MD 20815 store on May 20, 2024 with both devices.  I set up auto pay today (6/3/24) at the Chevy Chase store and was given a a bill for $959.98,  Installment Purchase total $1,017.58.  does that mean “WHAT I WOULD HAVE TO PAY IF THE PHONE & WATCH WERE NOT FREE?”  iF I HAVE TO PAY THAT AMOUNT, I DO NOT WANT EITHER.

THANK YOU. - ALFREDO BENAVIDES

3819 JENIFER ST. NW

WASHINGTON, DC 20015

I am 85-years-ols, so I took advantage of your T-Mobile flyer which indicates “2 UNLIMITED LINES - $30

+FREE 5G PHONES.  THE OTHER T-MOBILE FLYER INDICATES “FREE SAMSUNG GALAXY WATCH6.”  I happily walked out out your Chevy Chase, MD 20815 store on May 20, 2024 with both devices.  I set up auto pay today (6/3/24) at the Chevy Chase store and was given a a bill for $959.98,  Installment Purchase total $1,017.58.  does that mean “WHAT I WOULD HAVE TO PAY IF THE PHONE & WATCH WERE NOT FREE?”  iF I HAVE TO PAY THAT AMOUNT, I DO NOT WANT EITHER.

THANK YOU. - ALFREDO BENAVIDES

3819 JENIFER ST. NW

WASHINGTON, DC 20015

I WAS INFORMED BY YOUR CUSTOMER SERVICE THAT MY NEXT BILL WILL BE 125 DOLLARS BUT MY REGULAR BILL IS ONLY 60 DOLLARS .WHY THE DIFFERENCE?

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I WAS INFORMED BY YOUR CUSTOMER SERVICE THAT MY NEXT BILL WILL BE 125 DOLLARS BUT MY REGULAR BILL IS ONLY 60 DOLLARS .WHY THE DIFFERENCE?

No one here has access to accounts.  You will need to call Customer Care or send T-Mobile a DM on Facebook or Twitter.

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