Question

Chat Feature

  • 12 December 2023
  • 1 reply
  • 25 views
S
Userlevel 1
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Does T-Mobile offer the CHAT feature? If not, can you please request that this feature is available on the website. It is much easier to deal with customer service via Chat vs. Phone Call.


Thanks!

1 reply

F
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Userlevel 7
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its usually available when it isnt backed up with people. you can also contact TMO through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 agents.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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