Text messages from my security service are not getting to me. Neither are text messages that I send from my own email address (tcgb.greg@gmail.com) to MyPhone#@tmomail.net
This is what my security service sent me….
It seems T-Mobile has started to use the CloudMark anti-spam messaging service and since then Eyezon's email-to-SMS messages have either been blocked or at least throttled. This is not a global block by CloudMark as other carriers use them and our alerts go through. It has been explained to us that each carrier has its own "whitelist" so it is up to T-Mobile to request that CloudMark stop blocking our customer's messages.
If you wish to complain to them explain that your security provider uses their email-to-SMS gateway to send alerts to you and while the messages are accepted by T-Mobile, they aren't delivered due to the CloudMark block. Request that messages from connect2go.com be whitelisted at CloudMark.
