I switched from AT&T to T-Mobile several years ago. During that time we have had the worst cell phone reception on earth. You are lucky to get one bar OUTSIDE and we require a cell booster on the inside. Now we are both seniors and both have major medical issues. I have contacted T-Mobile REPEATEDLY about this and in all of these years NOTHING has improved. The cell booster becomes completely useless when we have a power outage and then it takes some magical wizardry to get it back online again. But like an idiot I just keep on sending them my money every month. Real genius right here.

The website: Why do away with the online chat? The robot chat is absolutely useless. You can’t email, you can’t chat, but what you can do is call a number that a ROBOT answers and you will be put in que for so long that you just eventually hang up. If you are lucky enough for an actual person to answer you will then be repeatedly transferred until you are just disconnected. 

Family, friends, doctors, nurses, etc. get frustrated because if they try to contact one of us they will never get through. Then you play the old voicemail call back game which can take forever to actually be connected to the person that tried to call you. 

I know I am not alone because I see the reviews. 

Please T-Mobile, tell me why?