Missing texts on multiple lines - no record in usage report

  • 26 April 2024
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My wife and I both have Pixel 7 Pro phones with the latest updates installed.  We are both in a group text with 2 other people who both have iPhones on Verizon.  We’ll call them Bob and Sue for context.
 

Two nights ago, she received a message in the group text from Sue and I did not.   Looking at usage reports on T-Mobile it shows a record on my wife's account of the message from Sue’s number but looking at my account it does not.

Today, I received a message in the group text from Sue and she did not.  Again, looking at usage reports I see the message on my account but not on her account.

 

Based on this, I am assuming that this is NOT something with our phones as T-Mobile systems don’t even show these messages in the usage reports.

I’d contact support but I’m not sure it would get anywhere and likely they would pass the blame to the other carrier or say it was our phone or the senders phone.

 

Thoughts? Anyone have this happen?


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