Question

NO LTE SERVICE

  • 7 March 2022
  • 5 replies
  • 246 views
T
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Switched to TMobile yesterday from Verizon.  The Ipone 11s (2) on my account are not accepting LTE service.  Will not load anything unless connected to wifi.  I’ve tried everything I can find online and still won’t work.  Not happy with Tmobile so far;-(

5 replies

T
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We have an XR and a 12 on our plan, and it is working fine.  Also have a 13 on our plan and it is working fine.  It appears to just be the 11.

F
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Userlevel 7
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but two of the 11s though or only one of them are running into issues?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
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They are both having issues and all phones cannot make calls out.

 

drnewcomb
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Userlevel 7
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  1. Did you reset the Network Settings on the iPhone 11?
  2. Is it a model A2111?
I don't speak for T-Mobile.
T
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Just talked to T Mobile.  The phones were not restored.  All has been fixed.  Thank you.

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