Question

People Outside of T-Mobile Not Receiving My Texts

S
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Hi everyone! As of late Wednesday, it appears that people who do not have T-Mobile aren’t receiving my text messages. To me, they look like they’re sent, however, both Verizon and AT&T customers aren’t receiving anything on their end.

 

I spoke to T-Mobile via Facebook and I’ve done the following:

  • Cleared cache on phone
  • Cleared cache and data on messages app
  • Made sure all apps (Google Play and Galaxy Store) were up-to-date
  • Made sure phone was up-to-date
  • Reset network settings
  • Reset all settings
  • Deleted all messages in my phone (and emptied the trash)
  • Turned on and off airplane mode
  • Turned on and off most connections/network type settings
  • Restarted my phone way too many times

 

They told me I can come in-person today and get a new SIM card. I’m hoping that fixes it, however, I’m wondering if anyone else has had the same problem or has ideas? T-Mobile says my account looks fine and everything on their end looks fine. My phone is a Galaxy S21 and is only 1.5 years old, and I’ve been with T-Mobile for years.

49 replies

O

They told me that too. New SIM card did nothing. I upgraded phone and people are getting my texts but half still aren't. It's a T-Mobile issue that they aren't addressing. Or Samsung is dumping us

C
Userlevel 1

This is definitely a known tmobile issue. I have been having this issue (primarily with att users) for several months. I have 4 phone lines (both iPhone and android)  and I am constantly on my phone so it has been a big problem for me and I have also been a good case for tmobile to study. The problems are intermittent. I have submitted 3 official repair tickets been to multiple store locations and gone through all the troubleshooting steps possible over the course of more than a dozen calls to tech support. As a last resoort tmobile sent me a replacement phone for my main device (galaxy ultra s22+). Of course that didn't work either. At this point I am waiting for tmobile to make changes to their network settings to fix the issue and to extend to me a credit for all that I have been through. Since it has been so long (and they've tried to blame everyone else for all this time) I am not holding my breath for either a network repair or a credit. But I have informed them that I will continue to demand it. I am prepared to sue then if needed. Although again, my odds are probably slim to get fair compensation. 

The reason for my long post is to let everyone know about my experience and to save you all some of the trouble and confusion that I have endured. It isn't your phone, the other person's phone or carrier.... it is the tmobile network and there is nothing that anyone else can do but them. And they are well aware. 

C
Userlevel 1

It looks like this issue is finally starting to get broader attention. The majority of problems seem to be att Android user sending to tmobile Android user. And it is sporadic so only two android users with one on each lf those networks who text frequently would recognize an issue and even then only sometimes. 

 

See thread below

https://forums.att.com/conversations/data-messaging-features-internet-tethering/sporadically-my-texts-not-getting-thru-to-tmobile-recipient/659cba0e19f03b1e47f02239

 

N

Like everyone here, I've been having these same issues. Seems like RCS is a problem. I also thought it was my phone and got a new one just to find out it's also has issues. I have an older phone as well for my business that is not having this problem so I have to wonder if it's not one of the operating system glitches for newer phones. Not sure what to do at this point. Got to wonder if it's a carrier issue though. It sure does seem like it might be

F
Rank
Userlevel 7
Badge +16

turn imessage off then try again. i know the to and from V issue has been around for quite some time..heck it was an issue back and forth with Sprint-V as well. i have yet to run into this but have heard turning off imessage helps.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
C
Userlevel 1

You want to see proof of my intermittent texting issues on the tmobile network? Lol

F

Hi everyone! As of late Wednesday, it appears that people who do not have T-Mobile aren’t receiving my text messages. To me, they look like they’re sent, however, both Verizon and AT&T customers aren’t receiving anything on their end.

 

I spoke to T-Mobile via Facebook and I’ve done the following:

  • Cleared cache on phone
  • Cleared cache and data on messages app
  • Made sure all apps (Google Play and Galaxy Store) were up-to-date
  • Made sure phone was up-to-date
  • Reset network settings
  • Reset all settings
  • Deleted all messages in my phone (and emptied the trash)
  • Turned on and off airplane mode
  • Turned on and off most connections/network type settings
  • Restarted my phone way too many times

 

They told me I can come in-person today and get a new SIM card. I’m hoping that fixes it, however, I’m wondering if anyone else has had the same problem or has ideas? T-Mobile says my account looks fine and everything on their end looks fine. My phone is a Galaxy S21 and is only 1.5 years old, and I’ve been with T-Mobile for years.

Same problem here and tried all the above steps.  Samsung Galaxy S23+, North Carolina, can’t send/receive MMS on periodically.  Rebooting or Airplane Mode solves the problem...for a while.  Started about a week ago after Android and T-Mobile updates.

C
Userlevel 1

As I said I've tried all that. New physical sims and esims. With and without smart switch.

 

During the moments when I can't receive texts I also can't send outgoing texts and if I am on a call it drops.

Today, I can't send outgoing mms to multiple att users.  All other texting normal. 

 

Believe me we've eliminated all other possible issues. Various tmobile reps have confirmed that it is a tmobile network issue. There simply isn't another possibility. And it doesn't have to impact all users to impact some. Clearly you haven't been impacted but I have.  Maybe it is an ohio, colorado, Pennsylvania, Arizona issue and not on the east coast. Maybe it is specific to the tmobile networkbut only for specific devices... 

F
Rank
Userlevel 7
Badge +16

texting with the wife currently..shes with V..dinner ideas lol.

Butter chicken!  :D

had that yesterday lol.

 

its a current toss up between Ramen and Mexican...probably gonna end up with a coin flip since neither of us can decide lol.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
M

This is definitely a known tmobile issue. I have been having this issue (primarily with att users) for several months. I have 4 phone lines (both iPhone and android)  and I am constantly on my phone so it has been a big problem for me and I have also been a good case for tmobile to study. The problems are intermittent. I have submitted 3 official repair tickets been to multiple store locations and gone through all the troubleshooting steps possible over the course of more than a dozen calls to tech support. As a last resoort tmobile sent me a replacement phone for my main device (galaxy ultra s22+). Of course that didn't work either. At this point I am waiting for tmobile to make changes to their network settings to fix the issue and to extend to me a credit for all that I have been through. Since it has been so long (and they've tried to blame everyone else for all this time) I am not holding my breath for either a network repair or a credit. But I have informed them that I will continue to demand it. I am prepared to sue then if needed. Although again, my odds are probably slim to get fair compensation. 

The reason for my long post is to let everyone know about my experience and to save you all some of the trouble and confusion that I have endured. It isn't your phone, the other person's phone or carrier.... it is the tmobile network and there is nothing that anyone else can do but them. And they are well aware. 

Im going thru the same thing ,havent been able send or receive texts for over a week and all im getting is the run around with Tmobile.

B

Come on T-Mobile!!!

M

I’m a business person and I use my cell for business.  Twice now, I’ve had clients state that I did not return their text message.  If this does not get fixed, I will be forced to change providers.  #mortgagemack

J

Here we are and I’ve made countless phone calls to tech people. Been into a T-Mobile store (not helpful) and done ALL the things and still nothing. I’m having to write a text, take a screenshot of it and send it as a pic because that’s the only way I can text a non-t-mobile Android phone. It would seem to indicate a T-Mobile issue since I can in fact send an SMS to an android owning T-Mobile person. 
 

But the latest is to call them and speak to a Senior Advisor… and then a (refurbished) replacement phone which I kinda think is a bit off… not my fault the phone/network isn’t working. At the least it should be a new phone. But hey… I’m just a customer. Paying for service I’m not getting. Next stop after my next phone call to the tech people is the FCC cos this is ridiculous. 

F
Rank
Userlevel 7
Badge +16

Here we are and I’ve made countless phone calls to tech people. Been into a T-Mobile store (not helpful) and done ALL the things and still nothing. I’m having to write a text, take a screenshot of it and send it as a pic because that’s the only way I can text a non-t-mobile Android phone. It would seem to indicate a T-Mobile issue since I can in fact send an SMS to an android owning T-Mobile person. 
 

But the latest is to call them and speak to a Senior Advisor… and then a (refurbished) replacement phone which I kinda think is a bit off… not my fault the phone/network isn’t working. At the least it should be a new phone. But hey… I’m just a customer. Paying for service I’m not getting. Next stop after my next phone call to the tech people is the FCC cos this is ridiculous. 

this is a Apple to Android deal..if THEY dont play nicely and try to figure it out no one will.. you can easily jump to any other carriers site and see the same exact complaints...even on the same account  and having one Android phone and one Apple phone..

 

https://community.verizon.com/t5/Apple/Can-t-send-or-receive-picture-video-or-group-messages-using-MMS/m-p/1705251

 

https://community.verizon.com/t5/Apple/iPhone-not-receiving-SMS-MMS-text-messages/m-p/1689573

 

https://community.verizon.com/t5/Apple/iPhone-14-pro-not-able-to-text-photo-and-links-to-androids/m-p/1688634

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
syaoran
Rank
Userlevel 7
Badge +15

Like everyone here, I've been having these same issues. Seems like RCS is a problem. I also thought it was my phone and got a new one just to find out it's also has issues. I have an older phone as well for my business that is not having this problem so I have to wonder if it's not one of the operating system glitches for newer phones. Not sure what to do at this point. Got to wonder if it's a carrier issue though. It sure does seem like it might be

Different texting apps have different code.  If the issue was with T-Mobile.  The boards would be flooded with threads from over 150 million customers complaining.  

Syaoran - I am not a T-Mobile Employee but I could use a new job!
T
Userlevel 6
Badge +9

Appears to be a frequent problem with Samsung / Android.  Maybe the following may help?

 

 

syaoran
Rank
Userlevel 7
Badge +15

Are you using Samsung Messages?  If so, disable RCS and see if that makes a difference.  If you still have the issue, try a different Messaging app, like Pulse or Textra to see if the issue is still there.  I haven’t had any issues with texting on my s23 Ultra but I use Pulse, which doesn’t support RCS.  

Syaoran - I am not a T-Mobile Employee but I could use a new job!
C
Badge

I have a Samsung S23 and T-mobile internet.and have had data download issues for a week now. My signal strength shows excellent, but I cannot send or receive text messages and all of my streaming services repeatedly drop their connection. I followed all of the same systems checks which you all mentioned before contacting T-mobile only to get the run around.What I was told that a line had been sliced in my immediate area, but service would be restored soon. That was 7 days ago and my network continues to drag today on my phone and home internet. I can make and receive calls, but I’ll get text messages a day late. Very frustrating.

O

Actually I put in a ticket. It's now a known issue. It shouldn't matter what we use our messages should work. Mine are now some go through some don't. Doesn't matter provider, some work some don't. But putting in a ticket will at least get me updates and ETA 

syaoran
Rank
Userlevel 7
Badge +15

Actually I put in a ticket. It's now a known issue. It shouldn't matter what we use our messages should work. Mine are now some go through some don't. Doesn't matter provider, some work some don't. But putting in a ticket will at least get me updates and ETA 

It shouldn't but when Samsung doesn't implement the right settings for the carrier in their Messaging app.  It's becomes an issue.  

Syaoran - I am not a T-Mobile Employee but I could use a new job!
F
Rank
Userlevel 7
Badge +16

if an actual fiber line was cut then yes that takes time to fix.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
O

I hope it gets fixed soon. I just had it come to my attention Thursday 

R

I’m having same issue. I did a factory reset hoping it would solve it, but nope.

syaoran
Rank
Userlevel 7
Badge +15

Still not having any issues.  I am using the latest beta of Google Messages with RCS enabled.  No issues on the girlfriend's device either.  She's using Textra for SMS/MMS.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
J

I too am having issues for over a month. 
 

  1. I have an iPhone. I have three phones on my T-Mobile account, one is mine and the other two are my kids. One has an iPhone, and the other an android (Samsung). 
     
  2. I can text my Android owning son. 
     
  3. I can text or iMessage my iPhone owning son.
  4. My android owning husband who is with Verizon does not receive texts from me (SMS).
  5. I can send screenshots and pictures to anyone. 
     
  6. If there’s a group text including both android and iPhone everyone gets it regardless of carrier. 
     
  7. Have spoken to Apple, and T-Mobile, done ALL the diagnostics, raised a ticket to their Tech people who said there’s ’nothing wrong’. 
     
  8. So… clients that contact me for business, I send them responses that they don’t get. I’m not aware they don’t get them, unless I know I’m able to iMessage them. 
     
  9. Suggestions???? 

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