Hello everyone I hope someone can help me get to the bottom of this (I have yet to find an answer anywhere on Reddit, Here, or with Tech Support).
My wife and I have used Mint for 2 years and it was relatively good which is why we swapped over to T Mobile the other day. The town 2 miles down the street (our biggest “city”) we have always never had service (we get 5 bars but emergency calls only) which we thought was weird since multiple towers are in town and T Mobile maps show signal there. We just got used to it and figured oh well we won’t have signal when we go grocery shopping etc.
Fast forward the other day, first time going to town since swapping to T Mobile. We both have BYOD , mine is from Samsung Unlocked S22 Ultra and hers is a used Galaxy Z Fold 3 5G. We went to town and she was blown away she had signal in the town which we never have. I did not, I only got the emergency calls only. We figured out it was because she is connecting to US Cellular, which is a HUGE T Mobile roaming partner for WV (they cover a huge majority of the rural areas). That said I tried to manually connect like I have tried on 4 other phones and 4 other sims over the last 2 years. Same error message “sim card not allowed”. This makes no sense because T Mobile obviously uses US Cellular and my wife’s phone who is on my account works amazingly. I have called everyone imaginable and have 2 sim cards coming to try (but I seriously doubt it works since I have had multiple phones and sims over the last 2 years).
Does anyone know a way to get this fixed? It would be nice to have signal in town. Thank you ahead of time and I appreciate any help.