I am a 23+ year Sprint customer and have been in the store, contacted online chat, and even called the Sprint help desk at (888) 211-4727. I was told my issue has been escalated with high priority, and yet after two weeks, no one has contacted me to help resolved my issue.
Here is my issue:
- Slow or no data connection especially west of my home location.
- Constant data disconnect and reset when I enable hotspot.
- The issue is on all 4 lines (devices).
So unless someone from Sprint/T-mobile higher level support contact me to resolve my issue, I will be forced to end the 23+ years of loyalty. Please don’t contact me if you are only going to try and force a network reset or change settings on my devices, because like I said, I have been through 3 channels of front line support all trying the same thing. That is a total of 10 hours of wasted time.
Hopefully someone on here know a direct line into the competent support level at Sprint/T-Mobile.