T-mobile just “upgraded” towers in my area to carry signals as 5gUC but whenever my phone switches from 5g to 5gUC, the data gets bricked. My family has four T-mobile iPhones, from the 12 Pro through the new 14, and this is affecting ALL of our iPhones. When we are on 5gUC, we can’t text, can’t download pictures or video, can’t upload anything at all, and cannot open apps. NOTHING works on 5gUC on any of our iPhones except the phone calling feature. That’d be fine if I was paying for a landline phone, but these are iPhones! Come on, T-mobile!
I spent well over an hour on the phone with T-mobile tech support on Wednesday, and they had me go into settings and “reset iPhone,” then “reset network settings,” and supposedly they were fine-tuning something on their end with a supervisor assisting to “fix” the issue with 5gUC. This made things better for one day, then today (two days later) the 5gUC bricked all our phones again.
Hey T-mobile, if you rolled out something that doesn’t work, FIX IT! And no, the solution is not to send your customers back to 2019 LTE only service when we are paying for 5G capability. Turn off the 5gUC features on your towers and go back to the 5G service that worked before the UC “upgrade” until you have the problems ironed out. Quit compromising service with a clearly botched upgrade.
T-mobile tech support had me use my Verizon cell phone from my work for most of the hour long call with their tech support… because my T-mobile service wasn’t working… I’m starting to think that’s significant in some way….
