Please help. I've had this brand new phone for 2 years now, bought accessories, etc. Set up phone without SIM, logged into my Apple ID and was finally ready to use it with my carrier and is sim/carrier locked. I’ve reached out twice at the beginning of the year through Chat. Provided IMEI and was told via Chat this phone was not under TM carrier Network. Paid another website to hopefully unlock it, and couldn't because my sims was restricted to TM. Went to Apple Care to see if they could help me. Apple plugged in my IMEI and was told this phone is carrier locked by TM/Sprint Network. I reach back out to chat today stating that I bought the phone brand new from Target, its been 2 years now that I haven't been able to use this phone and from my understanding should be eligible for free unlocking. Instead of help I recvd attitude with the rep keeping track of the two times I reached out prior??? The bullying continued with the chat rep stating TM has the sole rights to deny my request to unlock… WORD FOR WORD and also stated he wouldn’t because my phone hasn't fully been paid off ( it wasn't purchased through TM / nor do I have an account, and have no relationship with this carrier, it was paid in full by Target… so I'm confused as to how this rep would have this information???)… therefore TM nor Sprint will unlock this phone and that Target lied to me. Forget the phone for a minute, what kind of CS is this !??! I stated I paid for this phone, no receipt was asked for, no follow up questions to make sure he understood since this doesn't make any sense ! I also plugged in my IMEI through TM “compatibility” and was accepted…. How, if my phone isn't paid in full? !! Now for the phone.. I asked if he could provide me this information about the phone not being paid in full .. WORD FOR WORD again.. “Nope bc we need to gain access to the owners account to see that” and that was it. I am disturbed with the professionalism or lack thereof. This is sad. Can anyone help me get to the source, please?
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