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Changing carriers

  • 13 February 2024
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My phone has been stolen last week and I decided to switch carriers. Upon doing this, T-Mobile wants to verify ID through phone number or Bio, which requires old phone that was stolen. I don’t have access to transportation to get to another phone or anyone near with a phone to call 800 number. How can I get transfer port PIN? Is there not a Chat service available with T-Mobile customer service? 

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Best answer by Ric221 13 February 2024, 16:39

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You might try contacting them through their Twitter or Facebook accounts.

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