Question

How to contact CS directly?

  • 15 October 2023
  • 2 replies
  • 51 views
M
Badge

Can not find a way to contact CS. SIM locked. On phone <Call Failed>. Can not find a way to contact CS online. Help?

2 replies

syaoran
Rank
Userlevel 7
Badge +15

Are you a T-Mobile USA customer?  Does your device and account meet all of the SIM Unlock Policy requirements?

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Syaoran - I am not a T-Mobile Employee but I could use a new job!
F
Rank
Userlevel 7
Badge +16

add on to the above.

 

once you figure out if youre phone is clear to be unlocked or not then you can try contacting TMO via Facebook or Twitter.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

Reply


New badge winners

Show all badges
Terms & Conditions