I bought an iPhone a while ago and was surprised after the software that the device did not accept the SIM card for my country. I spoke with Apple and they informed me that T Mobile was the one who put the lock on the device. I bought it from the Kingdom of Saudi Arabia and I am now in the Kingdom of Saudi Arabia and I cannot reach T Mobile service representatives. I tried to call them on their international number, but it seemed to me that the line was closed. I hope to solve my problem as soon as possible. Thank you.
Userlevel 7
+15
It sounds like the device was jail broken or used an exploit to allow your SIM to work and the software update fixed that. Because you are not a T-Mobile USA customer and your account and device do not meet the SIM Unlock Policy Requirements. Your device will not be SIM unlocked from T-Mobile.
SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile
You might also want to check the IMEI of the device to make sure you were sold a device that was lost or stolen.
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