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Locked mobile even though fully paid for it by T-Mobile

  • 22 January 2024
  • 3 replies
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Hey T-Mobile community! 📱 I recently purchased an iPhone 12 Pro from Target, thinking it was unlocked. Turns out, it's locked by T-Mobile even though I fully paid for it. Target suggested reaching out to T-Mobile, but after a live chat, it seems they can't assist. 

I'm puzzled because my friend had a similar issue with AT&T, and they unlocked his phone swiftly through a simple online request. Can't T-Mobile check the payment status and unlock it using the IMEI? I'd appreciate any guidance or support on this matter. Let's make sure everyone can fully enjoy their phones hassle-free! 🤝 #UnlockMyiPhone #TMobileHelp

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Best answer by gramps28 22 January 2024, 13:45

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Userlevel 7
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Whenever you buy an iPhone from a 3rd party reseller like Target the phone is sold as “unlocked” but actually locks to the first sum inserted in the phone. This is an Apple policy.

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Does that mean that this can be unlocked by apple?

Userlevel 7
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Nope, you need to meet the unlock requirements of the first Sim card inserted, this case Tmobile.

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Apple will tell you they don't unlock phones but this do this 3rd party releller flex policy.

https://discussions.apple.com/thread/7960267?sortBy=best

 

 

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