I leave for Europe in 2 days. For the last 2 weeks I have been on over 2 hours of calls with T-mobile representatives. My phone is eligible for a simcard unlock and has been for years. For the first week Tmobile reps claimed that there was an issue with my phone and that the fault was with apple. After following up on another 30 minute call a tmobile rep then left me on the phone with an apple rep who after 40 minutes confirmed that apple had absolutely nothing to do with Tmobile being unable to unlock my phone.
I call tmobile again, woman puts me on hold to “speak to her supervisor”, then after 20+ minutes without taking me off hold she TRANSFERS me to an irrelevant service line in broadband connections. The broadband connections rep, Jason, was actually super helpful and noted that my phone being an insurance replacement had something to do with the difficulties, and that he would forward the issue to management. He said it should be solved in a matter of hours. Within the hour one of the previous indian tmobile reps called back stating the device status was unlocked.
Unfortunately this was a bald faced lie. My device still showed as SIM locked in the settings. And now after 2 more days, my phone is still locked according to tmobile website and decice settings.
I am leaving to Europe in 2 days. Why has Tmobile been so utterly useless in the simple task of unlocking a phone? Can I file a lawsuit against tmobile for the cost of purchasing an unlocked phone to use in europe?