At some point last night my Tmobile hotspot purchased online (December 2022) lit on fire at the charging port. Have been using the same charger and cable for now 8 months without issue.
Tmobile support is completely useless and refuses to do anything to help: “can only do a return under 14 days for buyers remorse”. Their other option was to go to a Tmobile store. I am not driving hours to a store to *maybe* be helped or not. I purchased this hotspot because we are remote and need backup internet, there are no nearby Tmobile stores and we cant travel often.
I live in Maine and we have a legally mandated statewide four year warranty on anything purchased. My next steps are filing a complaint with the states consumer protection division, not sure what else to do at this point.
