I’ve been a home internet customer for about 3 years now. We had the original device which was a smaller, gray, rectangular box. It worked wonderfully in the remote area where we had the device. We often had several friends at the house, working, on video calls, music streaming, never an issue. T-Mobile after ‘upgrading’ things in the area informed us we needed to get one of the new, Nokia devices (black/gray cylindrical tower device) and now our internet is near unusable. Nothing else has changed here at our home. The device is in the same area as the last one, no changes to the house, no changes to anything at any of the other properties in the area. It’s bad enough that I now find myself just connecting to my phone’s hotspot through LTE and it works superior to the home device.
I was told it’s because the new device is defective (we’ll see when it arrives) but I’m not convinced. Anyone else notice similar issues?
