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help me please

  • 23 August 2023
  • 3 replies
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Not explaining everything really mad with there stupid home internet service but anyways on the 1st gen home device now yeah that’s right I’ve had all 3 2ed one was perfect but went out while doing 15 day test for so reason anyways got this and need l to change it to 5 ghz and not 2.4 help please 

 

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Best answer by copz1998 23 August 2023, 04:03

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copz1998
Userlevel 5
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@Tylerk69 I think all you need to do is to click the “+” and add a 5GHz band/network SSID. 

I am not a T-Mobile employee, but like helping others.
F

I screenshot the steps that you'll need to do from the T-Mobile Home Internet App homepage.  You got this 👍 

-Mark

 

M

@Tylerk69 The comment from copz1998 earlier above is correct. From the screen you posted, back out one step to the list of wi-fi networks, tap the + button, and add a new wi-fi network which has the frequency band set to 2.4 Ghz. Don’t use the same wi-fi network name as your existing network, but you can use the same password if you like.

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