Question

Kami doorbell camera

  • 15 March 2024
  • 4 replies
  • 67 views
S
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I have a Kami Doorbell camera that WILL NOT connect to my new tmobile home internet.  I have already set up a seperate 2.4GHZ connection for it and still nothing--anyone else been able to connect?

4 replies

copz1998
Userlevel 5
Badge +8

@sdrake91 You might want to make sure the security setting on the separate 2.4Ghz SSID is set to WPA/WPA2. Many IoT devices have low security bars that make it difficult to connect.

Let us know if this works for you. 

I am not a T-Mobile employee, but like helping others.
S
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It is set like that.  Unfortunately it still won't connect.  Any other suggestions??

H
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Userlevel 7
Badge +13

Hi there @sdrake91 Have you been able to get your doorbell connected? It is helpful to know if you are getting a specific error message when you try to connect or if your doorbell set up does not see the network at all. We have some great T-Mobile 5G Home Internet troubleshooting resources. If you try the Can't connect to Wi-Fi steps and still can’t get it connected, we would love to know a little more about what you have tried already so we can provide more suggestions. 

S
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No I didn't.  I gave up and bought a ring doorbell and it hooked up perfectly 

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