My Microsoft surface device requires a “network security key” to connect to my T-Mobile Wi-Fi.
It’s been suggested that the network security key is the Wi-Fi password.
I’ve tried both the original T-Mobile gateway Wi-Fi password and the Wi-Fi password I’ve created when I connected the T-Mobile Internet. With no success.
Any other suggestions?
Is there a workaround where I can use my cell phone to connect to my surface device other than just a hotspot?
If your laptop is old, it may be having a problem with WPA3 encryption. Maybe try setting up a 2.4HGhz-only SSID with WPA/WPA2 encryption and see you can connect to that.
Rogracer2000
thanks for your reply, I have no clue how to change my WPA settings. Do you have specific steps I should take or places I should look for this information?
Thanks
You do it with the T-Mobile Internet app on your phone.
Some devices cannot connect to the gateway’s default network. You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app. For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2. Try connecting your device to this second network. Use the default network for your other devices, as much as possible.
Here are the T-Mobile support instructions for how to add the second network with the app.
Android How to create additional Wi-Fi networks | T-Mobile Internet app | Android | T-Mobile Support
iOS How to create additional Wi-Fi networks | T-Mobile Internet app | iOS | T-Mobile Support
How to change encryption mode:
Android How to change the encryption mode | T-Mobile Internet app | iOS | T-Mobile Support
iOS How to change the encryption mode | T-Mobile Internet app | iOS | T-Mobile Support
Thank you. This suggestion worked
You do it with the T-Mobile Internet app on your phone.
Some devices cannot connect to the gateway’s default network. You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app. For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2. Try connecting your device to this second network. Use the default network for your other devices, as much as possible.
Here are the T-Mobile support instructions for how to add the second network with the app.
Android How to create additional Wi-Fi networks | T-Mobile Internet app | Android | T-Mobile Support
iOS How to create additional Wi-Fi networks | T-Mobile Internet app | iOS | T-Mobile Support
How to change encryption mode:
Android How to change the encryption mode | T-Mobile Internet app | iOS | T-Mobile Support
iOS How to change the encryption mode | T-Mobile Internet app | iOS | T-Mobile Support
Followed these steps and it resolved my inability to connect my Micro-Soft Surface to my T-Mobile network. It connected to other networks, including my Android T-Mobile Hot Spot, but not to the T-Mobile default network directly until I created the second 2.4 GHz network.
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