My husband is traveling and T-Mobile will not unlock his sim as he is still under contract and inspire of several calls and requests, they won't do it :( I have been a T-Mobile customer for 18 yrs and this is really bad treatment of their long time customers. Its a new iPhone 15, any suggestions?
like all the carriers TMO has their own rules when it comes to unlocking devices..if they are not met then they can not and will not unlock it.. you guys might be able to request a temporary unlock but if not then it’ll need to be paid off and meet all the requirements.
Unlock eligibility requirements
We unlock mobile devices that meet the following eligibility criteria free of charge.
Device eligibility is determined as follows:
- The device must be sold by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- The account associated with the device must be in good standing.
- The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.
Unlock eligibility for mobile devices on Postpaid plans
- The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
- If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
- If the device is associated with a canceled account, then the account balance must be zero.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for mobile devices on Prepaid plans
- At least 365 days must have passed since the device was activated on the T Mobile network.
- If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.
- No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
I tried for temp unlock too, they won't do it :( I have a payment of only $200 which I am ready to pay off but they won't agree as its a 2 yr contract and the $200 is only if its spread over 2 yrs. If not the promotions and trade in are void :( I can understand how they feel insecure but I have 5 other lines and they debit my bank directly every month and we are all here, so I tried to explain but they just won't budge :( Wish I could talk to someone higher up the ropes so they can try to help. If not we will have to buy a new phone and waste this one as he can't use this outside the country :(
Userlevel 7
+14
Unfortunately Apple won't temporarily unlock iphones like Android does.
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