I bought a new Tmobile branded 5g hotspot and it quit working after a month. I called and got a ticket but there is no resolution to when they will send a replacement. all I get is “it is in process” and it has now been a full week. I’ve been calling every day and still no resolution to getting a replacement. apparently, the device came out in june, and they already discontinued it so they have no replacement. they just want me to purchase an upgraded inseego. this is not acceptable!!!!
please community, please tell me how to get through to tmobile to escalate this!
Lisl
