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im getting an error code reg09 what do i do

  • 4 January 2017
  • 6 replies
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im getting an error code reg09 what do i do

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Best answer by tmo_chris 10 January 2017, 21:00

Hey there 😊 REG09 is a Wi-Fi calling error indicating that there may be an issue with your E911 address (address used by emergency personnel if you call 911 while on Wi-Fi calling). The most common reason that you would see this error is if you have not set up your E911 address but that is super easy to fix. Check out these steps for instruction on how to set up your E911 address online.

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Userlevel 4

Hey there 😊 REG09 is a Wi-Fi calling error indicating that there may be an issue with your E911 address (address used by emergency personnel if you call 911 while on Wi-Fi calling). The most common reason that you would see this error is if you have not set up your E911 address but that is super easy to fix. Check out these steps for instruction on how to set up your E911 address online.

Userlevel 5

Hey @towens169‌!  How is everything going?  Were you able to get your E911 address sorted out and say farewell to that error message?

- Marissa

I think so I haven't gotten the red phone icon in the top left of the screen

in some time now.

Userlevel 5

Awesome to hear!  Thank you for the update!

- Marissa

Just fyi: I had to restart my phone after entering E911 address to get WiFi calling to work.

When I try to update my 911 address it just takes me to the metro page

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