I had an excellent experience with a T-Mo rep last week … Edgar in the Westfield Wheaton Plaza store in Silver Spring MD was simply terrific. I had a complicated account problem which he resolved with skill and finesse. He knew who to call and how to present the issue - he knew what systems to use - he didn’t make me feel bad for having messed up my account…! ;-) This is the sort of service that really earns customer loyalty - I hope T-Mo sees this and can reward him in some tangible way - thanks Edgar!
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Wow! I am so glad that Edgar was able to take care of your account with skill and grace. I can definitely pass this along so he gets properly recognized. Thanks for sharing your experience!
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