I switched my plan to Go5G Plus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, or that it will start within one or two days, but service has not changed. Is there a delay in switching service?
+15
Plan changes take effect on your next billing cycle. It is done this way to save people from having prorated partial months when switching plans.
No, customer support specifically set the plan change for November, without prorated charges.
I’m currently having the same issue. Did yours ever get resolved? I’m on attempt 2 to upgrade plan and I’m losing hope 😂
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