Need data feature added

  • 25 July 2023
  • 2 replies
  • 55 views

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Hi, 

I just moved my line from another T-Mobile account to this one and my data plan is not correct. I am on a grandfathered rate plan and it should come with a $0 unlimited data SOC. 

 

My wife’s line has it but I do not and am slowed down at 2GB’s. Please add the unlimited $0 data SOC to the line ending in 0122. My full number that I need this added on is 


2 replies

Userlevel 7
Badge +16

you will need to contact TMO either through calling in (tier 1 support), visiting a store or by contacting them through one of their social media platforms like Facebook or Twitter (tier 2 support).

 

if your wife is set up as the primary account holder (PAH) she will need to either be the one to contact TMO or have her add you on as a person that can make changes to the account/lines etc..

 

 

also stop posting personal info..fully public site and everyone and their mom now have your number. i went ahead and marked it to be edited out.

 

also if you go the FB/Twitter route make sure to send them a DM..do not post on their main page.

Userlevel 7
Badge +14

It could be that it's a grandfathered plan and that data option is not available anymore

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