Tmobile said I was getting 800 on trade in and a free watch. So I gave them my Note 10 Plus along with 475 cash in exchange for an S23 Ultra and a supposedly free watch.
I was told the phone was paid in full and the watch was free and that they were switching my plan to 55+ to lower my bill.
Then the bill came and it had gone up by over 100 a month, they've been charging me monthly for the phone and for the watch since April of 2023 and say I owe them over 750 for the phone.
Now I am not so dumb as to ever agree to trade my phone and also pay over 2500 for any new phone and I never wanted the watch that they are charging me 400 for and another 14 a month to connect it even tho I have never once used it.
I went to the BBB website and it says TMOBILE is not a BBB member
I have had zero luck with the aproximately 3 hrs a week for 10 months that I've spent talking to customer service then I find out they've been charging me 10 dollars for each of call. I've been paying for all those wasted hours where they always make empty promises
I don't know what to do about this
Ive been a customer for nearly 20 years
Do I need a lawyer?
Is there a way to file some kind of official complaint?
Any advice would be appreciated