Question

T-Mobile Fiber CGNAT & IPV6 Questions (How Do I Get Support?)

  • 5 February 2024
  • 1 reply
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I was just connected to T-Mobile Fiber this weekend and I’m trialing it out.    It looks like their fiber service also uses CGNAT (Why?!) which is killing some self hosted appliances that I need for work.

I’m trying to figure out if I can access externally via IPV6 but there aren’t any resources online yet.

I’m also trying to find out if I can pay for static IPs or business service but there isn’t any information about that yet, either.

Making this tons easier is that T-Mobile only offer chat support.  The support system says it’s open Mon-Sun until 9p EST.  Funny enough, after two days of trying to connect I only get the message that no support reps are available.

Does anyone know of any way I can speak with techs for the fiber service?


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Update:

One of the chat reps told me they don't offer static IP addresses.  So that's off the table.

None of the chat reps know anything about the IPV6 settings so I can't get a prefix delegate id from them.

This is frustrating and I'm about done with it.  Who wants an Internet service that restricts your usage?

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