So, end of last year we were told 5g lite was available to us. As rural dsl users this was like coming out of the dark ages ;) For a month and a half it was glorious!
Then we recevied a message saying 5g unlimted was now available, and they set us up on that plan. From that moment on our speeds have degraded nearly to the point of unusable.
Finally, I’d had enough and contacted tech support who, anoungst other things, said how did you get 5g unlimited, it’s not available in your area. I said tmobile contacted US and said it was.
I feel like this leaves me in a bad spot, how can I complain about bad service when they say 5g isn’t supposed to be for us?
Heck, I’d almost go back to light except...if it’s not available in our area, surerly the light isn’t either?
I should note all the tech support people have been awesome. Not perfect, but awesome!
Best answer by JaydenwerdenView original