Replies posted by photomatt10

3 Replies

M
magenta6758067First activity
asked in Accounts & Services

Unable to purchase phone online

I think I have found a solution to this issue.  After dealing with this for 6.5 hours with a retail store, online messaging, telephone CSR's and finally the TMobile Twitter Support team, I tried using an old ZIP CODE while checking out..... and it worked.  I moved over a year ago... I used my current address, but changed the ZIP CODE in the billing portion to my old zip, and it worked.  I have had the same issue with Chevron gas as well..... my address is current in all of my banking institutions and bills.  This was an enormous hassle and waste of time - this needs to be corrected immediately - there is no reason so many people should be having these issues due to a faulty payment services system. 

45
T
3 years ago
S
sharmander1992First activity
asked in Accounts & Services

Can't Make Online Purchases

I think I have found a solution to this issue.  After dealing with this for 6.5 hours with a retail store, online messaging, telephone CSR's and finally the TMobile Twitter Support team, I tried using an old ZIP CODE while checking out..... and it worked.  I moved over a year ago... I used my current address, but changed the ZIP CODE in the billing portion to my old zip, and it worked.  I have had the same issue with Chevron gas as well..... my address is current in all of my banking institutions and bills.  This was an enormous hassle and waste of time - this needs to be corrected immediately - there is no reason so many people should be having these issues due to a faulty payment services system.

43
T
1 year ago
S
sharmander1992First activity
asked in Accounts & Services

Can't Make Online Purchases

I was running into that very same issue earlier in the evening.  I waited an hour or so while I ate dinner and cooled my jets because I was about to punch a hole in my monitor.  At one point, I got an error telling me that I was not eligible for an upgrade...  once I was finally able to get back to the payment screen, I used the old zip code.  Seemed like a long-shot at the time - shocked it was the thing that was holding me up.  I mentioned the issue to the CSR who was helping me via Twitter and asked they look into it and maybe give it a try to troubleshoot this issue.  At the end of the day, it appears to be an internal issue with the company they use to process their credit cards. 

43
T
1 year ago
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