@tmo_marissa something with your process is broken then, because I’m being prompted to change my password every few months as well. I work in IT, and I frequently see people saying that “this should happen” - but there’s a huge difference between should and does (something that is regularly seen where I work). So maybe your contact says that passwords should only have to be reset once a year, but what’s actually happening is different, and it’s wayyy less than a year. And it seems that in the two years that T-Mobile has known about this break in your process, nothing has been done to address it. That said, I don’t think you should require your users to change their passwords period, unless you have reason to believe that their account was compromised. Employees, sure, but your customers are not your employees. I, for one, don’t need anyone holding my hand to manage my passwords. I know how to keep my accounts secure, and your policy requiring password changes every few months doesn
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