App failed to load my eSim too, no trouble charging my card though. Phone number and everything is displayed on my account. I’m really amazed to see a comment about great customer experience/support. I’ve been calling the customer support for three weeks, trying to get my QR-code. So far three reps have “have gotten disconnected” which is ironic for a telecommunications company. One just never learned to use their headset, even though I waited 5mins on the line. And twice I’ve been promised a QR-code within a day. No such luck, less than a week remaining ‘till I paid 40$ for a month of nothing.
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