It's a basic request that should have a solution. many people, like myself don't use voice mail and don't want voice-mail at all. Is there a way to opt out of voice-mail but still get call with enhanced caller info? Only way I have found is to never delete voice-mail messages so the system is full and cannot accept more messages. I didn't want voice-mail either. I chatted with T-Mobile multiple times and every associate tried different things but with no luck. I finally was able to deactivate the voicemail by myself on call settings.Go to the PHONE app (keypad to dial a number), tap on the THREE DOTS on the upper left corner of the screen. Tap on SETTINGS, tap on SUPPLEMENTARY SERVICES, tap on CALL FORWARDING, tap on FORWARD WHEN UNANSWERED, then TURN OFF.By doing the caller does not get a greeting message, his call will just keep ringing on his side, but not on your phone. Your phone will silence after 4 or 5 rings.
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