After chatting for 20 minutes on FB messenger, TMobile’s customer relations violated their own billing disputes policy and refunded me the remaining amount I was owed. While my time was being wasted, I reported them to the FTC.Refunding the customers who complain doesn’t refund the customers who don’t. Cramming is illegal and a quick online search of “Sprint Cramming CFBP” will outline exactly what was done on my account, and likely the accounts of thousands of other unsuspecting TMobile customers.
T-Mobile can do anything they want, it’s their company. A company can fix any problem they want to fix for their clients, it only needs to be escalated to the people who have authorization to fix things.In this case they’ve already gone beyond their policy by refunding me 4 months out of 6 months, one month for the initial dispute in August and three months’ worth today. $60 was stolen from me, $40 has been refunded.This is cramming, this is illegal, and Sprint was already sued (and lost) for this fraudulent behavior. Now I’m with T-Mobile and they’re going down the same road. You guys need to refund my money.
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