I haven’t been with TMobile a year and I have been having this issue on all my devices from the first month. Cache always gets blamed by customer service. From all devices? And my reset passwords are always wrong? This is getting old. I am glad to see here that it’s not just me, though also disappointed that this is an ongoing issue for so many others. A company this big should have this simple issue figured out by now. Not impressed one bit. I should have stuck with my previous carrier. Sure, I didn’t get service in my own house, but I didn’t have to jump through hail and fire just to pay my bill either.
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