I have had the exact same issue. I own two of them for two different homes, and both devices are doing the exact same thing. I have used this service for going on two years. I’ve had very few issues with it, but it is clear that the device interfaces are either purposely designed to lock us out or the programming is poor. I can’t knock the performance, but there are times I want and need to go into the app. This is beyond irritating.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.