Replies posted by samgh

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A
Arual_RYRookie
asked in Accounts & Services

Trade in Issues

After being a loyal customer with AT&T for 21 years decided to switch to T-Mobile. Got new phones but did not get any trade in labels or details. Finally, contacted T-Mobile and was told “you are 1 day delay ”. Despite, wanted to be loyal customer was asked to either pay $2196 and cancel T-Mobile or pay the same amount in monthly installments. Very unfortunate with the service I got. I do agree, there was one day delay from my end, but same time I did not receive any trade in details from t mobile. My request is to allow me to do respective trade in and I would love to be a loyal customer for years to come.

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1 year ago
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