Replies posted by lan534

5 Replies

L
lan534Rookie
asked in Android

Disaster with my online phone order

I check my spam folder daily.  There was never anything sent.  They dropped the ball. 

10
L
2 years ago
L
lan534Rookie
asked in Android

Disaster with my online phone order

I just called again and spoke to multiple supervisors.  Someone cancelled my order days ago without any notification to me or verification from me to do so. I’m waiting for a phone that’s never coming!  Still a lot of unanswered questions, I opted not to place another online order. This whole experience has left a very bad taste in my mouth.

10
L
2 years ago
L
lan534Rookie
asked in Android

Disaster with my online phone order

It’s just baffling to me if it’s on back order, why can’t they just tell me that instead of being so mysterious and always saying to call back later.  That’s not great customer service.

10
L
2 years ago
L
lan534Rookie
asked in Android

Disaster with my online phone order

I was online doing a chat session just asking some questions.  One thing lead to another.  I got discounts that were supposedly only available online, not in stores. what’s a person to think?  Will stores match discounts if you have the invoice? 

10
L
2 years ago
W
wildcats198311First activity
posted in Troubleshooting

NOK 5G21 Gateway Battery Backup

Same issue here!  Just received my device 4 days ago.  The power went out the following day for about 15 minutes and I lost my signal.  Perfect timing!  My friend has the other model (TM-RTL-102) and she does not lose her connection.  When I called to order originally, I verified the battery back up thinking it would be the same as my friend’s device.  Guess I should have phrased the question differently. I called T-Mobile this AM and the rep told me the reason I lose the signal is because of “a lockout in my area”.  I’m baffled by that answer since the manual says the wifi and ethernet will be lost without power.  The rep thought my device was defective and wanted to send a new one out.  I turned that down.  What good would that do if it’s the same model?

42
D
3 months ago
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