Replies posted by Maxedout

7 Replies

P
pinzyFirst activity
posted in Gateways and devices

T Mobile Service-Home Internet

I have had t-mobile home internet for 50 + days.  I’m 2 miles from the cell tower.  The download speed ranges from  4.6 ~ 10.2 mbs.  The upload speed ranges from .5 mbs to 1.6 mbs.  Streaming buffers, sometimes I have to restart movie as it completely stops, prime music stops and starts on its own.  I have had at least 6 calls to customer service and have done all the troubleshooting known to man.  Nothing works.  I have been told I will get call backs from Engineering but have not received any call backs. We are not heavy users just email, occasional zoom, internet searches.  Tonight the internet stopped and was not available for about 15 minutes. T-mobile needs to get their act together.  I want to keep the service but it has been more than frustrating.  Get rid of it. I did.No call backs and 2 hour wait time? I don’t think so.

14
D
6 months ago
D
DSSHelper Level 1
asked in Troubleshooting

Really bad Home Internet- Anyone who can help on how to return?

Yep.I feel for you.4 promises of callbacks and nothing.Today Im sending back.

10
A
5 months ago
M
magenta4525819First activity
asked in Accounts & Services

Can someone provide me all of the contact information for support and complaints for T-mobile please

Yes I spoke with them regarding my information being leaked no compensation at all after that I’m sorry but we are taking extreme measures I got even more irate bcuz they seem to be upset like it was they information leaked but I can tell u guys now fair shake is ready to help us reach out to them everyone that were involved please  You make no sense.

18
W
2 days ago
T
travelingcueFirst activity
asked in Accounts & Services

Home Internet 2.4 ghz Fix and Signal Strength

Hey, @travelingcue​!   That's a really good question -- I'd recommend getting in touch with our Home Internet team to see if they help improve your in-home signal. You can call them at  1-844-275-9310 24/7 ! T-Mobile is horrible on service. Ordered home internet and the modem is only delivering 20 mb of download speeds. This was last Monday. Two nights straight I spent 2 hours on hold and finally gave up. On Tuesday morning I spoke with a Manager by the name of Carlos after their  CSR told me 3 times that he had my back only trying to end the call by asking me if I wanted to send the modem back and keep Cox. Carlos promised a callback on Thursday evening at 6pm which never came. I called corporate on Friday morning and the first time I got thru after a long wait someone picked up then hung up immediately. On the second call the secretary told me that she would put me thru to the presidents office only to transfer me back to the main queue. I have given up and will keep my cox cable. 

10
G
5 months ago
D
DSSHelper Level 1
asked in Troubleshooting

Really bad Home Internet- Anyone who can help on how to return?

T-Mobile is horrible on service. Ordered home internet and the modem is only delivering 20 mb of download speeds. This was last Monday. Two nights straight I spent 2 hours on hold and finally gave up. On Tuesday morning I spoke with a Manager by the name of Carlos after their  CSR told me 3 times that he had my back only trying to end the call by asking me if I wanted to send the modem back and keep Cox. Carlos promised a callback on Thursday evening at 6pm which never came. I called corporate on Friday morning and the first time I got thru after a long wait someone picked up then hung up immediately. On the second call the secretary told me that she would put me thru to the presidents office only to transfer me back to the main queue. I have given up and will keep my cox cable. 

10
A
5 months ago
P
pinzyFirst activity
posted in Gateways and devices

T Mobile Service-Home Internet

I currently have a 4G LTE hotspot with 22GB /month data. The cost for this service is substantial, but is is the only solution in my area for acceptable home internet. I have the option to switch to an ATT hotspot with unlimited data for less money, but I am happy with T Mobile service. The reps tell me that 22GB is the max plan. The T Mobile Home Internet option has rolled out and unfortunately you need an invitation to participate. When will the Home Internet rollout go nationwide? I am ready to switch to ATT what is keeping me at T Mobile? Customer Service is great, but customer retention sucks, they do not have the ability to keep customers. What to Do? T-Mobile is horrible on service.Ordered home internet and the modem is only delivering 20 mb of download speeds.This was last Monday.Two nights straight I spent 2 hours on hold and finally gave up.On Tuesday morning I spoke with a Manager by the name of Carlos after their  CSR told me 3 times that he had my back only trying to end

14
D
6 months ago
M
magenta4525819First activity
asked in Accounts & Services

Can someone provide me all of the contact information for support and complaints for T-mobile please

This really should have been a much smoother process for you and your husband and I'm sorry you've had a lot of trouble. I do think our T-Force team can dive into this and can give you some help resolve this. Working with folks that have account access is the best bet on getting this resolved. You can reach out to our T-Force team through the Facebook or Twitter links in my badge or on our Community-2153​ page. Give them a chance to give you a hand with this. T-Mobile is horrible on service.Ordered home internet and the modem is only delivering 20 mb of download speeds.This was last Monday.Two nights straight I spent 2 hours on hold and finally gave up.On Tuesday morning I spoke with a Manager by the name of Carlos after their  CSR told me 3 times that he had my back only trying to end the call by asking me if I wanted to send the modem back and keep Cox. Carlos promised a callback on Thursday evening at 6pm which never came.I called corporate on Friday morning and the first time I go

18
W
2 days ago
25,565
Topics
103,164
Replies
1,292,320
Members

New badge winners

  • Curious George
    Billy 9882has earned the badge Curious George
  • Curious George
    Channyhas earned the badge Curious George
  • Curious George
    Karlilehhas earned the badge Curious George
  • Curious George
    Nicosia73has earned the badge Curious George
  • Curious George
    San Jahas earned the badge Curious George
Show all badges
Terms & Conditions