I have been informed that I have to switch from magenta Max plus w/ magenta tablet to just magenta and add "plus", while keeping the magenta tablet. The bill is the same, but, magenta Max is the best plan for 5g. T-mobile apparently doesn't want those on the max plan to have this assistance. Not does T-mobile care about the disabled people, for which I'm one. I truly regret switching to them.
I am also having issues with T-Mobile over this. I received a text saying there was an issue and to call. The so-called expert was clueless. I did find a page that said my plan isn't eligible. I have Magenta Max with Magenta Tablet. A 129 buck phone bill and I am told I don't qualify when the national qualifier. I am new to this company, and I'm seriously considering going to Verizon or at&t. TMobile is not a very customer oriented.q
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