@custforlife Just finished a chat with t-mobile support. Here is the explanation I was given: The trade-in value will be the one-time credit after they receive the device. Then, the difference between the promotional amount (in my case 800) and the trade-in will be divided into the 24 months as a credit. I took a screenshot just in case it comes back to bite me later...I hope it doesn’t.
@custforlife I don’t have an answer, but I am in the same boat. BS that the number came in after the sale was final. I looked thru those papers too.
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