Got disconnected….big surprise! And, they called me this time. I think Tmobile/Sprint should send me a check for all the hours I have given to them today instead of working on my own business. If I ran my business like they do theirs, I would have no customers. I am nothing more than a telephone number.
1st agent calls back to say they realize I was disconnected. I tell her I spoke to another rep who had me make a payment over the phone to keep my services from being suspended (even though Tmobile/Sprint made the billing error and I’m on autopay for the last 10 years). She says she’s transferring me to a “supervisor” so I am put on hold. AGAIN. I have spent over 3 hours on the phone with Tmobile/Sprint today….on hold now too.
On the phone for another 30 minutes, was told I needed to pay XXX to keep my services while they made the adjustment. Also, was told AGAIN someone would call me back next week. We’ll see. I am beyond frustrated. It’s simple accounting: when you credited my account for the charge I should not have, you also must adjust the statement to reflect what I should have originally owed. Balance! When you only show the credit back (like you took my payment away), my account shows I owe.Let me help your accounting department:October 20 billed $624Only Owe $171Credit my card back $453, you keep $171. Adjust my statement online to October bill $171.
I can’t even make this up...the call was disconnected. Now, I am calling back in. Will probably have to tell the same story AGAIN...
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