I have had the same issue with this promotion. I traded in a paid off iPhone on a grandfathered in plan from Sprint - without the promo, the Magenta MAX plan & the iPhone 12 cost me $50 more a month than my original plan. The deal would save me $40/month on the iPhone, meaning my bill was only $10 more for a free phone. Since they never honored the deal, I am now paying $50 more a month - $50 I did not budget for (when you are paycheck-to-paycheck, this is a big sum) - and I have had NO help from T-Mobile. It’s a rip-off, a scam, and fraud. I wonder if those of this has happened to can file a complaint with the BBB. I will keep trying to get them to honor the deal, as I am now locked in to a contract under false pretenses.
Yep, I’ve had the same issue here. T-Mobile is basically stealing people’s money.
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